FAQ

What types of plants do you specialise in?

We specialise in Australian native plants including Grevillea, Correa, and Callistemon (bottlebrush), along with plants suited for specific conditions like acid soils, clay soils, coastal areas, and shaded gardens. We also offer air-cleaning plants, ferns, bromeliads, and fast-growing varieties.

Do you have plants that can survive in shady areas?

Yes! Check our “Flowers in Shade” category for plants that thrive with limited sunlight, perfect for those tricky spots in your garden or indoor spaces.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is there a minimum order value?

No, there’s no minimum order, but orders over $50 qualify for free shipping via EMS.

How long will my order take to arrive?

After 1-2 business days for processing, standard shipping via DHL/FedEx takes 10-15 business days. Free shipping via EMS takes 15-25 business days after dispatch.

Do you ship internationally?

Yes! We ship worldwide except to some Asian countries and remote regions due to customs restrictions. We’re proud to bring Australian natives to gardeners across the globe.

How are plants packaged for delivery?

We use sustainable packaging materials specifically designed to maintain moisture and protect delicate foliage during transit, ensuring your plants arrive in the best condition.

What if my plants arrive damaged?

We stand behind our quality. If your order arrives damaged or doesn’t meet expectations, please contact us within 15 days of receipt at [email protected], and we’ll make it right.

Do you offer replacements for plants that don’t thrive?

While we can’t guarantee plants after they’ve left our care, we package them expertly for transit. If plants arrive damaged or unhealthy, we’ll work with you to find a solution.

Do you provide plant care instructions?

Yes! Each plant comes with care guidance. We specialise in plants that adapt and flourish in various conditions, from clay soils to shaded areas.

Where can I find fertilisers and soil improvers?

Check our “Fertilisers & Soil Improvers” and “Compost & Potting Mix” categories for everything you need to help your plants thrive.